Services
Integration & Implementation Services
We know that to be most effective for you — and to help you drive change in your environment, whatever that might be — we must have the deepest levels of skilled services professionals necessary at different stages of your IT lifecycle. It’s all about delivering the right skill at the right time.
Our services team provide comprehensive consulting support at every phase of the lifecycle, with assessment experts available to help you evaluate change in your environment. And, expert technologists available to help you plan, design, implement, and support your technology solution. Read more ...
On-Site Residency Services
We can help you get where you need to go, faster! Augment your team with our consultants on a project-basis as your internal folks come up to speed with the technology. Leverage our technology expertise with our on-site residency services.
Training & Education Services
We consider client education an important step when transitioning to day-to-day operations. Mexon Technology has specialized customer-training courses that can be included in the scope of any project to ensure your operations personnel have the right knowledge to keep your system running smoothly. And importantly, help you maximize your technology investment. Read more ...
Maintenance & Support
At Mexon Technology, dedicated support professionals focus on providing rapid resolution to issues that may be impacting your operation. Customer support is available via telephone, FAX, email, and our self-service website. Phone support is available Monday through Friday 8:30 a.m. to 5:00 p.m. EST. For issues of a less urgent nature, our email service is available 24x7. We are 100% committed to helping you resolve operational issues. In the rare event that we cannot resolve your support issues remotely, dedicated on-site support is available—note that charges for time, travel and/or hotel expenses apply.
- The ability to report issues and receive rapid resolutions by email (support@mexontechnology.com), telephone +31(0)33-4320997, and FAX +31(0)33-4321521.
- Free product version updates and service release downloads including email notification of availability.
Self-Service
Our self-service web site enables customers to check account information, track the status of your reported issues, participate in our online support forum, and access our documentation, technical bulletins and has FAQs.
Software Upgrades And Patches
Maintenance customers receive immediate notification and free access to software upgrades or patches. All upgrades are designed to provide added features and functions so you can obtain even greater value from your Mexon Technology investment.
