Knowledge areas
We are constantly expanding our knowledge. With this knowledge Mexon Technology helps your organisation to grow and we provide input for the development of our solutions. The knowledge areas below are branches of our expertise that you can call upon.
Service Management
Almost every organisation is dependent on IT Infrastructure. How organisations can best organise their Service Processes is one of our key focus areas. The fact is that Service Management is more than just the use of an application. We give advice about Service Management processes and we support the setting up and streamlining of those processes.
Asset Management
In the IT world, asset management refers to compiling and maintaining a record of a company’s complete IT infrastructure – from floppy disk drives in desktop PCs through to servers and storage.
Today, this process can be automated for any piece of hardware or software that is connected to a network, with a variety of commercial tools available to provide information from the serial numbers of hard drives, through to the version number of the software driver for a network printer. We give advice about asset management processes like license management, contract management, compliancy, CMDB population, etc.
System integration
Mexon Technology supports the Service Management processes in conjunction with other applications such as personnel systems, knowledge systems, system monitoring tools, desktop management tools, inventory tools, intranet and the internet. We are constantly working on the development of links with other systems, reports and tailor-made applications that we use to provide you with seamless support for your Service Management processes.
Process optimization
All activities within an organisation are carried out within processes. We are continually developing more and more knowledge about how to optimise Asset management and Service Management processes. The Mexon Technology Implementation Method, standard reports and Business Process Management analysis are tools for optimizing these processes.
Knowledge management
We live in a knowledge economy. We research how organisations can get a head start and we therefore teach them how to manage and use knowledge effectively and efficiently.
Business IT alignment
Service organisations are expected to continuously improve, because to do otherwise is to become stagnant. The services must provide optimum support for the business. The consultancy term for this is alignment. A concrete tool within this knowledge area is our standard services overview, a practical basis for communication between our service organisation and the customer's organisation.
Training and coaching
You can take advantage of all our knowledge areas through training and coaching. For more information you can go to trainingen on this website.
