LiveTime Service Manager
LiveTime Service Manager is a complete ITIL v3 certified service management tool for the enterprise. Based on open standards and a Web 2.0 interface, LiveTime enables organizations to implement best practices in a matter of weeks, not months. Supporting 9 core ITIL v3 processes out-of-the-box and integrated CMDB, LiveTime enables full visibility into the organization’s infrastructure and support services. Instantly identify whether your business is delivering against Key Performance Indicators (KPI’s) such as Service Level Agreements, response times and spot rates.
ITIL v3:
LiveTime Service Manager supports no less than 9 processes!
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Request Fulfillment
- Knowledge Management
- Service Level Management
- Service Catalog Management
- Service Portfolio Management
Scalable and Open
LiveTime Service Manager is highly scalable. Supporting thousands of concurrent users and millisecond response times. Installation and configuration is just as easy for a small organization as it is for a department with thousands of technicians and clients. Any browser can be used to access the system. And because the browser interface is pure HTML (no downloads or plug-ins) there is zero cost for client installation and maintenance.
Instant Upgrades
One of the significant advantages of LiveTime Service Management is the ability to upgrade to the latest release with a single click. This is very rare in the Enterprise software segment, which traditionally focuses on upgrade fees and heavy consulting services.
