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Now available: iET® Enterprise 15.0.3, iET® ITSM 8.3.3 & iET® Self-Service Feature Pack
October 27, 2017

New accreditation from SERVIEW CERTIFIEDTOOL confirms the business value of iET® ITSM beyond IT service management.

Leusden, August 16, 2017 – Mexon Technology announces that its software, iET® ITSM, again has been awarded SERVIEW CERTIFIEDTOOL accreditation by the independent consulting company SERVIEW GmbH for four new solution areas. This latest certification recognizes the value that iET® ITSM delivers beyond the IT department by managing key processes within human resources, customer service, facility and marketing.

iET® ITSM had already received SERVIEW CERTIFIEDTOOL award for the ITIL® phases within the service lifecycle: service strategy, service design, service transition, service operations and continual service improvement. With this additional certification, iET Solutions extends its solution offering to encompass a wide range of additional processes in the following business areas:

  • HR service management (14 processes)
  • customer service management (16 processes)
  • facility service management (17 processes)
  • marketing service management (14 processes)

Michael Kresse, owner & CEO of SERVIEW GmbH, explains: “Our SERVIEW CERTIFIEDTOOL seal of approval is really helpful for companies that are looking for a software solution. They know that it cannot simply be purchased by software vendors. Only software that passes through our comprehensive assessment program successfully and meets hundreds of selection criteria – as well as passing an additional live test – will receive the award. We congratulate iET Solutions; the company was put to the test and passed with flying colors.”

Tobias Müller, Product Manager at iET Solutions, adds: “We are very proud of this award. It acknowledges the strength of our product development approach, which is to apply ITIL® best practices not only to IT but also to other important business processes. This high level of standardization in our ITIL®-aligned software solution iET® ITSM allows service management processes to be implemented optimally in any company.”

If you want to know what Serview and iET® ITSM can do for you? Please contact us via sales@mexontechnology.com or call +31 33 432 17 00.

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