Service Management
Good software and an optimum design for management processes are no guarantee of success. For that you need an integral approach whereby management processes, organisational structure, knowledge and managers' skills are developed simultaneously. An integral change approach makes Service Management successful within your organisation. Mexon Technology makes it work!
Changes
The most essential characteristic of Service Management implementations is the execution of changes. We do not confine ourselves to the adaptation of a Service Management package and the redesigning of management processes. We also concentrate on the changes arising from this. Our scope stretches further. We focus on aspects such as: the distribution of tasks and responsibilities, organisational structure, knowledge and training, and other relevant aspects. Service Management is the ideal solution for both IT and functional related issues. Functional issues means, for example, general and technical services management or financial management. All completely ITIL based.
Flexibility
A flexible solution makes it possible to implement Service Management according to the needs of the company now, tomorrow and in the future. Users have at their disposal a solution that grows with their company and that offers them the opportunity to cope with all challenges. The system is an almost inexhaustible source of new possibilities.
Products
- iET ITSM
- iET CMDB Discovery & Intelligence
- ISM-Portal
- LiveTime Service Manager
- LiveTime Service Manager for iPhone
