ITSM Application Services
Let us manage your Mexon Technology IT Service Management solution
When you don't want to do the application management of your Mexon Technology IT Service Management system yourself, we are happy to take that responsibility from you. Prior to the cooperation we agree on the division of tasks and responsibilities, expectations, performance and cost. Obviously we document them in a service contract and SLA. Our knowledgeable and experienced consultants are an extension of your own IT department and allow your IT staff to deal again with their primary tasks.
Advanced administrative tasks
When you choose for the Application Services of Mexon Technology, we take responsibility for the application and we guarantee that your IT service management system supports your business processes permanently.
Through remote access we can perform a variety of tasks, including:
- Patching
- Upgrading
- Maintenance of Active Directory mappings
- Maintenance of email templates
- Maintenance of dataloads
- Maintenance of essential data within the Service Management-solution
- Maintenance and addition of content in lists
- Maintenance and development of categories and prompts
- Changes to lay-out
- Maintenance of configuration item types
- Maintenance and development of reports and KPI explorers
- Maintenance of testenvironments
Clearly defined areas of responsibility
Before we start, we compose a clear list of the tasks of Mexon Technology and the tasks that you as a customer are responsible for.
Example of “Who does What”
