iET ITSM Self Service
Encourage end users, customers and partners through our Self Service ITSM solution.
Features and Functionality:
Seamless integration of a service catalog, message center and extensive knowledge base, offering users the ability to log and track incidents, receive notifications about change requests and service requests, such as planned outages and current news. All from one application.
Through the configurable user interface and profiles we can focus on the unique needs of organizations and their users.
Real-time knowledge that is automatically extended through interaction with the customer is accessible via full text search. That also applies to frequently asked questions, and the message center with news ticker and Whiteboard.