iET ITSM is a complete but also highly configurable ITSM solution for continuous service improvement. Suitable for medium and large organizations, based entirely on the ITIL® best practices.

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Product features

  • Fast incident resolution, reduced downtime, a pro-active service organization
  • Enterprise-wide, integrated and integral support of business and IT services
  • IT services that are designed according to the customer needs
  • Added value to the business by identifying weaknesses and opportunities for optimization
  • Monitoring, error-free changes in services and infrastructure in line with the compliancy rules
  • Proven solution which meets various quality standards: certification including PinkVERIFY for 12 processes, Serview and Glenfis

iET ITSM Self Service

Encourage end users, customers and partners through our Self Service ITSM solution.

Features and Functionality:
Seamless integration of a service catalog, message center and extensive knowledge base, offering users the ability to log and track incidents, receive notifications about change requests and service requests, such as planned outages and current news. All from one application.

Through the configurable user interface and profiles we can focus on the unique needs of organizations and their users.

Real-time knowledge that is automatically extended through interaction with the customer is accessible via full text search. That also applies to frequently asked questions, and the message center with news ticker and Whiteboard.