Service management in optimal form is about the management and control of your business processes to ensure delivery of stable and high-quality services and ensure high user satisfaction and reliable measurements. The basic principles of service management are about capturing business knowledge and effectively prevent and resolve incidents and problems and implement changes.

Good software and an optimal design of management processes alone are no guarantee of success. Therefore an integrated approach is needed with which management processes, organizational structure, knowledge and skills of administrators are simultaneously developed. An integrated change-approach enables Service Management to be successful within your organization. Mexon Technology makes it work!