Leusden, The Netherlands, December 11th 2015 – Today a huge variety of IT Service Management tools is available on the market. Some of them bring a lot of so called out-of-the-box functionality and promise to keep customizing efforts on a very low level. Provided that customers are ready to stick to the standards they get. However, sometimes especially complex business processes require more flexibility from ITSM software.

Mexon Technology, international IT Service Management solution provider and Excellence in Service Management, wrote an interesting whitepaper on this subject. In this whitepaper we guide you through the sometimes complicated debate about the pros and cons of out of the box solutions versus flexible tools that facilitate a little more customization. You can download the whitepaper here for free. If you need more information or would like to receive the glossy whitepaper in hard copy, please mail us at sales@mexontechnology.com or call +31 33 432 17 00.